The following general terms and conditions (“Terms”) relate to the website ‘zeroco.com’ and any subdomains associated with it (“Website”). These Terms form a legally binding agreement between you as the person accessing the Website (“You”, “Your”) and Zeroco.com Pty Limited ACN 633 757 954 of 5/71 Centennial Circuit, Byron Bay NSW 2481 and its related bodies corporate and associates (as defined in the Corporations Act 2001 (Cth)) as the owner of the Website (“We”, “Us”, “Our”). In accessing or using the Website, You acknowledge that You have read, understood and agree to be bound by these Terms. If You do not accept these Terms, You must leave the Website, and refrain from accessing or using the Website in future.
If You have any questions about these Terms or would like any further information, please contact us at hello@zeroco.com.
Eligibility
By using the Website You represent and warrant that You are at least 18 years old and that, in any case, You have the permission of a parent or guardian if You are less than 18 years old. Parents and guardians of users under the age of 18 must read and agree to be bound by these Terms, and agree to be responsible for the purchase of any products advertised for sale on the Website (“Products”).
If You are accepting these Terms on behalf of a company, organisation, association or agency as its authorised legal representative, then You represent and warrant that You have the power and authority to bind such company, organisation, association or agency to these Terms.
Applicable Law
By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New South Wales, Australia, according to the laws in force in that State and subject to the application of any principle of conflict of laws inconsistent with this requirement.
As this site can be accessed throughout Australia and overseas, Zero Co does not represent that the Content complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located.
Intellectual Property
We, and Our licensors (as applicable), own all intellectual property rights in and to the Website (including any updates, enhancements and new features), and any material published on the Website (“Our Intellectual Property”). Our Intellectual Property includes, but is not limited to, design, layout, look, appearance, graphics, trade marks, branding and logos on the Website. You must not copy, modify, distribute, sell or lease any part of Our Intellectual Property other than in accordance with this section.
The Website and the Content published on it, are protected by the copyright laws of Australia and treaties around the world. All such rights are reserved.
Product Information
While We use reasonable measures to ensure the accuracy and currency of any Product descriptions, pricing, photographs and other information concerning the Products published on the Website (“Product Information”), We cannot guarantee that any Product Information is free from error, or that any Product is suitable for You.
You acknowledge that any information displayed on the Website is intended to be general information only and should not be considered professional advice or a recommendation to acquire any product or service.
We do not endorse or guarantee the accuracy of any content posted or displayed by users. The displaying of any user content on the Website in no way implies Our endorsement or recommendation of any such information, product or service referred to or promoted in that content. You acknowledge and agree that You will exercise all due care and caution in, and that You are solely responsible for, entering into any transaction, arrangement or agreement for the sale, purchase or consumption of information, products and/or services via the Website.
You agree that You are solely responsible for any content or information that You provide or post to the Website.
We may change or improve the Website at any time. For example, We may develop and distribute updates, enhancements or new features. We may also restrict access to all or any part of the Website, stop making the Website available or modify its availability in any way. We are under no obligation to update any material that may be out of date at any given point in time.
We will always try to give You notice of any changes to the Website or its availability before such changes take effect, although this may not always be possible. To the maximum extent permitted by law, We do not accept liability for any damage or loss which You may suffer or incur as a result of such actions.
Orders and payments
When You place an order to purchase a Product from the Website (“Order”), You will be required to provide information including Your full name, billing and shipping addresses. You are responsible for ensuring that any information You provide to Us is complete and correct. If any part of that information is incomplete or incorrect then it may result in delays in fulfilling Your Order.
Your Order represents an offer to Us to purchase the relevant Products for the price of those Products (together with all delivery fees and taxes), which will be accepted by Us when We dispatch the Products to You.
We may cancel the whole or any part of an Order (including any Orders that We have accepted) at any time if We form the view that it is necessary, including without limitation, if: (a) any Product in the Order is not available; (b) there is an error or omission in the price or description of any Product in the Order or on the Website; (c) We reasonably believe You are in breach of any term or condition of these Terms; or (d) payment in respect of the Order is unable to be processed. If We cancel all or any part of Your Order, We will endeavour to notify You within a reasonable time and will refund any payment received.
We will confirm that the Products have been dispatched to You by sending You an email confirmation. This email confirmation is evidence that We dispatched the Products to You, and that a contract between You and Us has been formed in relation to the sale and purchase of those Products specified in the email confirmation.
We will charge You, and You must pay, the price of each Product ordered on the Website applicable as at the date You place Your Order, together with all delivery fees and taxes. Prices for Products and estimated delivery charges are shown on the Website at the time You place Your Order and are shown in AUD and are inclusive of all taxes, duties, levies or tariffs that may be imposed. Product prices will be provided in Australian dollars. We reserve the right to change Our prices and delivery charges from time to time without notice.
All payments must be made using ShopPay, PayPal, credit card (Mastercard or Visa), Google Pay or Apple Pay. You must pay the full purchase price for each Order at the time You place the Order.
You agree that We may, in the process of validating or verifying Your identity or payment, contact You and request such information as We reasonably require.
Subscriptions
Selected Products are available for subscription (“Subscription Products”). Subscription Products are identified on the applicable Product page on the Website. In order to subscribe for any Subscription Products, You are required to register an Account with Us.
Subscribing for Subscription Products will entitle You to the discount set out on the relevant Product page on the Website.
Once You have subscribed for Subscription Products, those Products will be ordered and delivered to You at the delivery frequency chosen by You at the time of subscription, without any further action being required by You. Some Subscription Product details and prices may change from time to time. Each Subscription Product Order will be subject to the then-current iteration of these Terms. If some or all of the Subscription Products are not available at the time of delivery, We may delay the delivery of the relevant Subscription Products until the relevant Product becomes available, or delay the delivery of the whole order until all relevant Products become available, but We will let You know.
Any subscriptions scheduled within 7 days of each other will automatically be combined and shipped together to ensure we are minimising carbon emissions of Your orders where possible.
Before each Subscription Product Order is dispatched to You, You will receive a Recurring Order Charge Confirmation email including Order details and instructions for cancelling or modifying your Order if You wish to do so. We will also notify You by email once each Subscription Product Order has been dispatched to You. Zero Co is not responsible for making any changes to your subscription before each recurring charge date. Any changes required must be actioned 1 business day prior to each charge date.
Your subscription will continue until it is cancelled. You can cancel your subscription at any time by logging into Your Account Portal.
The price of each Subscription Product Order (including all delivery fees and taxes) will be charged to the payment method used to create Your subscription. If We are unable to charge the payment method We have on record for You, We will retry the same payment method twice and email you to advise the payment has failed or processed. You can provide new payment details within the Subscription Account Portal. If You do not update your payment method within 6 days, Your subscription will become Inactive. You can contact us at hello@zeroco.com to reinstate your Subscription at any time or You can Reactivate it Yourself within the Your Account Portal.
Discount Codes, Sales & Promotions
All prices, discount codes and promotional discounts are in AUD. Discount codes cannot be used in conjunction with any other offer. Please note, discount codes cannot be used to purchase gift cards.
See our Promotional & Competition Terms & Conditions for current Promotions, Discounts and Competitions here.
Limitations of liability
By accessing and using the Website, You assume all risks associated with such access and use. You agree not to hold Us responsible for things other users post or do.
There are many factors beyond Our control that may affect the performance or compatibility of the Website with certain software or hardware. We cannot promise that Your use of the Website will be uninterrupted or error or defect free or that errors or defects in the Website will be corrected. While We use reasonable measures to ensure the accuracy and currency of data and information on the Website, We are not responsible for the data and information supplied to or by users or third parties. We make no guarantee that the data on the Website is accurate or current. It shall be Your own responsibility to ensure that any Products or information available through the Website meet Your specific requirements.
To the maximum extent permitted by law, We (and Our directors, employees and agents) do not accept any liability for, and You agree to release Us (and Our directors, employees and agents) from any and all claims in relation to any loss, howsoever caused, suffered or incurred by You arising from:
- Your use of the Website; and/or
- any interaction You may have with any other user,
(including without limitation any consequential losses or damages) and any liability
We owe is limited, to the maximum extent permitted under law, to the amount You paid to use the Website, or (if we choose) Us providing the relevant service again. To the extent allowed at law, in no event will We be liable for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, loss of profits, business interruption, loss of program or data), without regard to the form of action, whether under legislation, in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with the Website, or any Content, service, site or link displayed on or accessed through the Website.
We may suspend Your access to the Website (or any part of the Website), or terminate Your access to the Website if We reasonably consider that You are in breach of any provision of these Terms.
Contact us
To receive further information regarding use of the Site, please contact us between the hours of Monday - Friday 9am-5pm AEST at:
hello@zeroco.com
+61 483 981 752
5/71 Centennial Circuit, Byron Bay NSW 2481
Last updated: October 2024